Merchandise is normally shipped out of our warehouse within 24-48 hours of your order (excluding holidays and weekends). If an item is on back order or the order was placed over a weekend or holiday, shipment will be delayed.
We ship nationwide across the contiguous (lower 48) states, excluding Alaska, Hawaii, Puerto Rico and other USA territories.
No Hassle Returns!
If for any reason you need to return your order, you may do so within 30 days from date of purchase. All items must be returned in their original packaging, including manuals and accessories.
Please contact us before returning your item to begin the return request.
All purchases made directly through kovalinc.com are eligible for free return shipping. All returns of products purchased through a marketplace website are subject to that marketplace’s return policy.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please let us know immediately so we can arrive at a solution that best suits you! Typically, we offer a full refund or an exact replacement if the product is still available.
All damaged or defective products must be returned unless otherwise stated, so that we may effectively assist you.
Due to our quick processing time, cancellation requests must be made within 2 hours of the order being placed. If the order cannot be cancelled, we can guide you in initiating a return request.