Orders and Returns

Shipping Info

Merchandise is normally shipped out of our warehouse within 24-48 hours of your order (excluding holidays and weekends). If an item is on back order or the order was placed over a weekend or holiday, shipment will be delayed.

We ship nationwide across the contiguous (lower 48) states, excluding Alaska, Hawaii, Puerto Rico and other USA territories.

No Hassle Returns!

If for any reason you need to return your order, you may do so within 30 days from date of purchase. All items must be returned in their original packaging, including manuals and accessories.

Please contact us before returning your item to begin the return request.

All purchases made directly through kovalinc.com are eligible for free return shipping. All returns of products purchased through a marketplace website are subject to that marketplace’s return policy.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please let us know immediately so we can arrive at a solution that best suits you! Typically, we offer a full refund or an exact replacement if the product is still available.

All damaged or defective products must be returned unless otherwise stated, so that we may effectively assist you.

Cancellations:

Due to our quick processing time, cancellation requests must be made within 2 hours of the order being placed. If the order cannot be cancelled, we can guide you in initiating a return request.

About Us

Since 2012, our mission has been to make Koval Inc. the preferred shopping experience for our customers by delivering outstanding value to your doorstep.

We offer over 1,000 quality home good products to suit your daily life. Including décor to elevate the home, tools to make work a breeze, and trinkets to carry on favorite hobbies or step out of that comfort zone to try new ones.

At Koval, our small yet devoted team works especially hard to meet our customer's high expectations. They know how to curate the ideal shopping experience because they, themselves, are shoppers and they know just what to expect in a satisfying, hassle-free environment.

Our team pays special attention to orders and scheduled deliveries to guarantee our home goods arrive at your doorstep on time. In addition, every customer question is answered quickly and kindly.

What truly makes our team here at Koval extra special? They simply go the extra mile; they go out of their way to accommodate the needs of any customer because they know how important it is to go about life with an ease of mind. That fact alone can't be overstated.

As a reference, please checkout our ratings on Amazon, eBay, and Sears. Chances are, you've already been doing business with us and just haven't noticed yet.

If you have questions, please e-mail or call customer service.

support@kovalinc.com
(888) 850-2680